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| | | 8/31/2007 | | This report is a roadmap for IT organizations that desire to shift from a focus on technology and internal needs to how it services end users in support of the business mission through the use of IT Service Management (ITSM). Aberdeen’s research finds that Best-in-Class organizations are leveraging multiple capabilities and technology enablers to develop strategic ITSM solutions. The findings are drawn from a survey of almost 300 organizations. |
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|  | The potent combination of an effective IT asset management life cycle, an efficient service delivery process, a world-class service desk, and a mutually beneficial relationship methodology results in an unprecedented Integrated Infrastructure Management™ solution for the industry-standard computing environment.
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