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CompuCom leverages our Integrated Infrastructure Management™ (IIM) solutions, tightly integrating all aspects of our service desk to support our clients’ entire IT asset management lifecycle, with the right people, processes, and technology. Our team brings best practices, including ITIL and Six Sigma process rigor to our engagements to help clients achieve continuous improvement and reduce costs while maintaining service quality at the highest level.
More than 3,700 CompuCom support field service engineers serve clients onsite at more than 200,000 sites across North America. We maintain shared service desk centers in Dallas and Houston Texas, Tewksbury, MA and Cincinnati, OH in the United States as well in Mexico City, MX and Mississauga, Calgary and Ottawa, Canada. Through these centers, we support clients with highly qualified, certified experts. In the United States, CompuCom’s team includes numerous ITIL-certified practitioners to ensure that each client receives the appropriate level of support for its needs. Additionally, CompuCom supports clients in thirteen languages and has Dell, HP/Compaq, IBM/Lenovo, Toshiba, Gateway, and Sony PCs under OEM management, among others.
- Established in 1987
- Financially strong with 20 years of profitability
- $2.1+ billion in annual revenue
- 1,000+ clients in various industries
- 100+ sales and service locations across North America
- 3,000+ technical engineers across North America
- 11,000+ associates
- 60,000+ industry certifications
- 1,200+ application developers with Microsoft, IBM, and Sun Microsystems expertise
- ISO 9001:2000, ITIL, and Six Sigma certifications
- Recognized as a leader in service desk, desktop support, and service excellence by IT industry analysts
- Longstanding relationships with top service providers, hardware manufacturers and software publishers
Contact a CompuCom Service Quality Expert for more information about how CompuCom can help you select and implement the service quality framework that can add value to your business by completing our Contact Us form.
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|  | “Companies considering a quality framework should look at their industry peers, as well as successful deployments in similar types of companies. Doing the homework and due diligence is important, and being cautious about adoption is healthy.”
Thomas D. Vetterani
Vice President, Solutions Development and Messaging
CompuCom Systems, Inc.
Visit our Resource Library to access all the latest information from CompuCom about our integrated IT service offerings.
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